e28's Privacy Policy

1 Introduction and Scope

e28 places the highest priority on protecting its users' personal information. This Privacy Policy ("Policy") describes how the e28 platform — including its website, mobile application, and related services — processes your personal information.

This Policy applies to all registered and unregistered users of e28. By using the e28 platform, you confirm that you have read this Policy and agree to comply with its terms. This Policy should be read alongside e28's Terms and Conditions, as both documents together form a complete agreement.

e28 reserves the right to update this Policy at any time. Users will be given proper notice before any changes take effect. Continued use of the platform after an update will be considered acceptance of the revised Policy.

2 What Information Is Collected

e28 collects various types of information to operate its services properly. The information collected can be divided into the following categories:

2.1 Identity and Contact Information

• Full name and date of birth
• National ID or passport number (for account verification)
• Email address and mobile number
• Permanent or current address

2.2 Financial Information

• bKash, Nagad, Rocket, or bank account details provided at the time of deposit or withdrawal
• Transaction history — deposits, withdrawals, bonuses, and betting activity

2.3 Technical and Device Information

• IP address and device type
• Browser version and operating system
• Date and time logs of platform access
• Information obtained from cookies and web beacons

2.4 Usage Information

• Time spent active on the platform and navigation patterns
• Preferred game categories and betting types
• Details of communications with the customer support team

3 Methods of Data Collection

e28 collects information through both direct and indirect means.

• Registration process: Information you provide directly when creating an account.
• Identity verification: From documents uploaded during the account verification step.
• Transaction processing: Through payment providers at the time of deposit and withdrawal.
• Automated technology: Through cookies, pixel tags, and log files that track browsing behaviour.
• Third parties: Lawfully obtained from identity verification services or fraud prevention agencies.

4 Purpose of Data Use

e28 uses the collected information for specific and legitimate purposes. No information is used beyond its original purpose.

4.1 Service Operation and Improvement

• Account creation, verification, and management
• Processing deposits and withdrawals
• Providing gaming and betting services
• Identifying and resolving technical issues

4.2 Security and Compliance

• Detecting fraud, money laundering, and other financial crimes
• Protecting accounts and preventing unauthorised access
• Meeting applicable legal obligations

4.3 Personalised Experience

• Displaying content and offers based on user preferences
• Monitoring unusual gaming behaviour as part of e28's Responsible Gaming programme
• Sending relevant promotional information (if you have given your consent)

4.4 Customer Support

• Providing assistance via live chat and email
• Handling complaints and resolving disputes

5 Data Sharing and Third Parties

e28 never sells your personal information. However, certain information may be shared with trusted third parties in the following circumstances:

• Payment providers: To process bKash, Nagad, Rocket, and bank transfer transactions.
• Identity verification services: For account verification and fraud prevention.
• Technology partners: To operate the platform and maintain security.
• Legal authorities: To government agencies based on court orders or legal obligations.

Any third party with whom information is shared is contractually bound to comply with e28's strict data protection standards. Information provided will be used only for the specified purpose and may not be transferred to any other party.

6 Cookie Policy

Cookies and similar tracking technologies are used on the e28 website and app. Cookies are small data files stored on your device that help improve the platform experience.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional cookies: Used to remember your language preference and other settings.
• Analytics cookies: To review platform usage and improve service quality.
• Marketing cookies: To display relevant offers to you — these can be disabled.

You can delete or disable non-essential cookies at any time through your browser settings. However, disabling certain cookies may cause some platform features to stop working correctly.

7 Data Retention Period

e28 retains your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active account data: For the full duration that the account remains active.
• After account closure: For the period necessary to meet legal obligations.
• Transaction and financial data: For the period determined by financial reporting and audit requirements.
• Customer support communications: For a reasonable period for dispute resolution purposes.

When the designated retention period ends, data is securely deleted or anonymised so that no individual can be identified from it.

8 Data Security Measures

e28 has implemented industry-standard technical and organisational measures to ensure the security of your information.

• SSL encryption: All communication with the platform is encrypted via SSL technology, protecting data in transit from interception.
• Access controls: Only authorised personnel can access sensitive information, and all their actions are logged.
• Two-factor verification (OTP): OTP verification is mandatory at login and for important account changes.
• Security audits: Regular system security testing and vulnerability assessments are conducted.
• Data segregation: Sensitive financial information is stored separately from other data.

However, no method of transmitting information over the internet or storing it digitally is entirely risk-free. Even with e28's best efforts, it is not possible to guarantee 100% security. You should therefore take care to keep your account password confidential.

9 User Rights

e28 gives its users control over their own information. You have the following rights:

9.1 Right to Access Information

You may request from e28 at any time what information has been collected about you and how it is being used.

9.2 Right to Correct Information

If your account contains incorrect or incomplete information, contact customer support to have it corrected.

9.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

9.4 Right to Withdraw Consent

You may withdraw consent given for marketing communications at any time. This will not affect communications necessary for account management.

To exercise these rights, or if you have any questions about e28's data collection, contact us. Our FAQ section may also be helpful for general questions.

10 Information of Minors

e28 strictly does not provide services to anyone under the age of 21. The platform is intended solely for adults (21+) and no information is collected from minors.

If we are informed that a minor has created an e28 account, that account and all associated information will be deleted immediately. Parents or guardians with concerns about this may contact our customer support.

11 International Data Transfers

In the course of providing its services, e28 may at times process data on international servers. Regardless of where data is sent, the protection standards described in this Policy are maintained. e28 works only with third parties that have implemented appropriate data protection measures.

12 Policy Changes

e28 may revise this Privacy Policy from time to time. For significant changes, you will be notified via the email address registered to your account or through a clear notice on the platform. The most current version of the Policy will always be available on this page, with the date of the latest update shown at the top.

Continued use of the e28 platform after receiving notice of a change will be considered your acceptance of the updated Policy. To learn more about our terms of service, you can read the About e28 page.

13 Contact Information

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us:

• Live chat: 24 hours a day, 7 days a week — support is available in Bengali and English.
• Email: [email protected]

We typically respond to email requests within business days. For urgent matters, live chat is the fastest way to reach us.