FAQ
e28 FAQ — Deposits, Accounts and Live Games
Questions you may have — from deposit methods to account verification and live dealer games — all answered here in one place.
Whether you are new to e28 or an existing player, various questions can come up from time to time. How to deposit with bKash or Nagad, the steps to open an account, what to do if you forget your password, how to play live casino on mobile — this FAQ page covers more than 20 questions across four sections. All information is written in line with e28's current rules. You will find further detailed terms on the Terms and Conditions page. e28 services are available to users aged 21 and above only.
Table of Contents
Deposit Questions
e28 currently supports four deposit methods: bKash, Nagad, Rocket and bank transfer. For bank transfers, well-known banks such as Dutch-Bangla Bank, BRAC Bank and Islami Bank are accepted. Each method credits funds directly to your e28 account. To complete the deposit steps, log in from the e28 login page.
e28 does not apply any additional charge on deposits made through bKash. However, bKash's own standard service charge on transactions may apply according to bKash's own policy. Please check the current terms on our Terms and Conditions page before depositing.
The minimum deposit amount at e28 is ৳500 for all methods. Whether you use bKash, Nagad, Rocket or bank transfer, the minimum limit is the same across every channel. On your first deposit you may be eligible for e28's welcome bonus — a 200% bonus up to ৳8,000 (25x wagering applies).
Deposits via Nagad and Rocket are generally processed quickly. Once the transaction is complete, it takes the usual time for the balance to appear in your e28 account. If there is a delay or the balance does not arrive, contact e28's 24/7 live chat support with your transaction reference number.
Withdrawal requests from e28 are generally processed within 5 to 30 minutes. The minimum withdrawal amount is ৳1,000. Withdrawals are available through all four methods: bKash, Nagad, Rocket and bank transfer. Account verification must be completed before initiating a withdrawal.
To receive the weekly e28 re-deposit reward, you must deposit a minimum of ৳500 per week and claim the bonus. You receive a 30% bonus on your deposit, up to a maximum of ৳6,000 (20x wagering applies). Example: deposit ৳2,000 and you get a ৳600 bonus, with a wagering requirement of ৳600 × 20 = ৳12,000. This bonus can be claimed once per week.
Member Account
To open an account at e28, sign up on the registration form with your mobile number, email and password. After filling in the required details, verify the OTP and your account will be created. Note that you must be at least 21 years old to register at e28. The full registration process is shown on the e28 login page.
No, each player may hold only one e28 account. If a person is found to have multiple accounts, those accounts may be closed and the funds held in them may be forfeited. Before opening a new account, make sure you do not already have one. Read e28's Terms and Conditions for full details.
If you forget your password, click the "Forgot password?" option on the login page. Enter your registered mobile number or email and an OTP or reset link will be sent to you. Use it to set a new password. The whole process is usually completed within a few minutes. If you run into any difficulty, the e28 support team will assist you.
If you enter the wrong password too many times, e28 may temporarily lock your account for security reasons. In this case, wait a short while and try again, or reset your password. If the problem persists, contact e28 support via live chat — they are available 24/7 in both Bengali and English.
Changing the mobile number registered to your account is a sensitive process. It may be possible to do this directly from your account settings, or you may need to submit a request to e28 support. Account verification must be completed in order to confirm your identity. For security reasons, additional verification may be required for this change.
The e28 VIP programme has four tiers: Bronze, Silver, Gold and Platinum. You move from one tier to the next by playing regularly. The weekly cashback benefit increases at each tier — up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold and 0.8% at Platinum. Visit the e28 VIP page for more details.
Account Verification
Verifying the identity of users is a standard security practice for online platforms. It helps prevent account fraud, unauthorised access and use by minors. Without verification, withdrawals and certain premium features may be restricted. This is done to protect your own account.
In general, once verification is complete you do not need to do it again. e28 may request verification at the time of your first withdrawal request or before a large withdrawal. Once your account is fully verified, subsequent transactions usually proceed at the normal pace. The importance of identity verification is explained further on the Responsible Gaming page.
Yes. e28 stores data using SSL encryption technology so that the identity documents or files you submit cannot reach third parties. Your information is used solely for verification purposes. For more details on e28's privacy practices, read the Privacy Policy page.
If your verification request is rejected, first find out the reason — this usually happens because the image is unclear, the document is expired or the details do not match. Re-apply with a clear, valid and up-to-date identity document. If you still have problems, contact e28 via live chat or email.
Most bonuses, such as the welcome bonus or weekly re-deposit offer, can generally be claimed, but verification must be completed before you can make a withdrawal. To claim the e28 birthday gift (up to ৳1,500, 15x wagering), account verification must be done first — this is stated directly in that bonus's terms.
Government-issued identity documents such as a National ID (NID), passport or birth registration certificate are generally accepted. In some cases, a utility bill may also be requested as proof of address. The name on your bKash or Nagad account may be checked to confirm your payment method. The e28 support team will guide you through each step.
Live Dealer Games
At e28's e28 Casino, the live tables are designed with players of different budgets in mind. There are options ranging from low-stakes tables to high-roller tables. You can view the table limits for specific games directly in the game lobby. The minimum and maximum bet amounts are clearly shown before you enter each table.
To play live roulette, first choose a table. Before the dealer spins the wheel, you place chips on a specific number, colour (red or black) or odd/even. The ball lands in a pocket after the wheel spins, and that result determines whether you win or lose. Evolution and Pragmatic Play Live roulette tables are available at e28.
Yes, live Teen Patti is available at e28. Also known as three-card poker, each player receives three cards and the player with the strongest hand wins. It is a very popular card game across the Indian subcontinent. Several variants including TeenPatti Joker by JILI are available at e28.
Andar Bahar is a simple card-based live game where the dealer reveals one card and you bet on whether a matching card will appear first in the "Andar" (inside) or "Bahar" (outside) pile. It is very easy to learn and fast-paced. You will find Andar Bahar tables from Ezugi and Vivo Gaming in the live casino section of e28.
Yes, e28's live casino works fully in a mobile browser. You can join live tables through a browser on both Android and iOS. e28 also has an Android APK and an iOS app, available through official channels. Live streaming runs smoothly with a good internet connection.
The e28 live table fun bonus is only activated when you deposit into the live casino section. You receive a 40% bonus on your deposit, up to a maximum of ৳5,000 (22x wagering). Example: deposit ৳2,000 and you get a ৳800 bonus, with a wagering requirement of ৳800 × 22 = ৳17,600. A minimum deposit of ৳500 is required. This bonus does not apply to deposits made in slots or sports.
Have more questions?
If you don't find your answer on this FAQ page, e28's support team is available 7 days a week, 24 hours a day in Bengali and English to help. Contact them directly for any issue.
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