e28 Responsible Gaming —
Keep Yourself and Your Family Safe
When entertainment turns into a problem, taking the right steps is what matters most. e28 wants every player to play safely, with awareness, and within their own means.
Online casino and sports betting are a form of entertainment for many people — but like any entertainment, moderation matters. e28 believes that the foundation of responsible gaming is awareness, knowing your own limits, and seeking help at the right time when needed. As stated in our Terms and Conditions, every user must use the platform responsibly.
If at any point during play you feel that it is no longer just entertainment, but is affecting your personal life, relationships, or finances — that is the moment to stop. e28's tools are ready to help you at exactly that moment.
Before playing, ask yourself: Am I playing repeatedly to recover money I have lost? Am I spending more than my set budget? Are family members or friends concerned about my gaming habits? If the answer is yes, the tools and support services below will be of use to you.
Tools to keep yourself protected
e28 offers players a number of practical features to help them stay in control of their gaming. These can be activated at any time from account settings or via live chat.
Deposit limit setting
Set the maximum amount you can deposit on a daily, weekly, or monthly basis. Once the limit is reached, no further deposits will be possible within that period.
Session time limit
Decide in advance how long you will play in one sitting. When the set time is up, the session will end automatically and a warning message will be shown.
Self-exclusion
You can lock your account for a set period (from 1 week to permanently). During this time no deposits, gaming, or betting will be possible — this is a firm decision-making tool.
Loss limit setting
Decide in advance the maximum amount you are willing to lose within a given period. Once that limit is reached, no further bets can be placed — an effective way to protect yourself from further losses.
Break feature
If you want to take a break for a few days, set a cooling-off period from 24 hours to 30 days. During this time your account will be temporarily inactive.
Reality check reminder
A pop-up message will appear at regular intervals showing how long you have been playing, and how much you have won or lost. This reminder helps you play with awareness.
How do you use these tools?
- Log in to your e28 account and go to the "Account Settings" section.
- Select the "Responsible Gaming" option.
- Activate your preferred limit or feature — it takes effect immediately.
- If you have trouble activating any tool, contact e28's 24/7 live chat.
Recognise the warning signs of a problem
Certain signs indicate that a gaming habit is heading towards a problem. If you notice these in yourself or someone close to you, take action immediately.
Financial warning signs
- You are betting with money set aside for essential expenses (rent, food, education)
- You keep playing to "win back" money you have lost
- You are borrowing money or selling assets to make deposits
- You repeatedly reinvest winnings instead of withdrawing them
Emotional and social warning signs
- You are hiding your gaming from family or friends
- You feel restless, anxious, or irritable when you are not playing
- You are prioritising gaming over work, studies, or relationships
- You have tried to stop repeatedly but have been unable to
If any of the signs above feel familiar, it is not a sign of weakness — it is a health condition for which seeking help is completely normal. You will find answers to more responsible gaming questions in our FAQ section.
Ways to get help
If you are struggling, you do not have to handle it alone. Choose any one of the options below.
e28 live chat
Available 24 hours a day, 7 days a week. Speak to us in Bengali or English. Request an account lock, set a limit, or share any concern — our team is here with you.
Email Support
If you prefer to communicate in writing, send a message to e28's support email. Responsible gaming requests are processed with the highest priority. Email address: [email protected]
Family and friends
Talk openly with people you trust. Often, the support of family becomes the greatest force for change. Let them know — because this is not something you have to face alone.
Professional counselling
Reach out to a mental health specialist or counsellor. Professionals trained in addiction management can guide you in the right direction.
Doctor or mental health centre
Visit the mental health department of a local hospital or a psychiatrist. Gambling addiction is a treatable condition — full recovery is possible with the right help.
Self-help steps
Review your gaming history, write down a budget, and look for alternative activities. Big changes begin with small steps.
Protecting your privacy at e28 is our highest priority. Requests for support are kept completely confidential. In accordance with our Privacy Policy, your personal information is never shared with third parties.
Core principles of responsible gaming
Before playing at e28, everyone must follow these principles:
Do
- Play for entertainment only, not as a source of income
- Set a budget in advance and stick to it
- Take regular breaks and spend time on other activities
- There is always a chance of losing — keep that in mind when you play
- Do not allow anyone under 21 to use your account
Don't
- Do not play under the influence of alcohol or any substance
- Do not keep increasing your bets to try to win back lost money
- Do not use someone else's account or allow others to use yours
- Do not deposit borrowed money or use savings you cannot afford to lose
- Do not use gaming as a way to cope with stress or emotional pain
Please note that e28 only serves individuals aged 21 or above. Age is verified at the time of account registration and additional verification may be requested at any time. We are committed to protecting minors.
Parents are encouraged to use parental control software to restrict access to online gaming sites on shared family devices. To learn more about all of e28's activities and terms, please read our About Us page.
e28's commitment
e28 believes that providing safe and responsible entertainment is what defines a good platform. The protection of players matters to us more than business — that is the principle we work by.